How to Activate Boost SIM Card

Boost Mobile is among the most popular carriers in Australia. Furthermore, their prepaid SIM cards can be bought with Sprint and Virgin Mobile SIM cards, making them even more valuable to international customers. As if that wasn’t good enough, Boost also began transitioning from CDMA SIM to GSM SIM cards and 4G/5G LTE technology after T-Mobile and Sprint merged in 2021. In other words, there are plenty of reasons to pick them over the alternatives. That was our primary motivation to show you how to activate Boost SIM card. So, let’s begin.

1. Activate Boost SIM card: Prepaid and Pay-as-you-go

To begin activating your pay-as-you-go SIM for Boost, or activate Boost prepaid SIM card, do this:

1. Visit Boost’s Prepaid page.
2. Tip. If you visit the page from a phone or tablet with a Boost SIM card inserted, you don’t need an Internet connection or credit balance.
3. Enter the 13-digit SIM serial number found on the back of your SIM card package.
4. Click on Check serial number.
5. Select whether you want to keep your old number or get a new one before clicking Continue.
6. On the ID Details page, before clicking on Continue, enter one of the following:
   1. Australian learner’s permit, driver’s license, passport, Identity Card, or Keypass ID
   2. Medicare card and Identity card (must be combined with any of the IDs above)
   3. International passport with a valid visa for Australia
7. On the Contact details page, enter your e-mail address and other details. Click Continue.
8. Choose whether to recharge now or recharge later.
9. Review the information you’ve entered so far before clicking on Activate SIM.
10. Your SIM card for Boost Mobile gets activated within 24 hours, but usually between 10 minutes and 4 hours. If it doesn’t, use method 3.

2. Activate Boost SIM card: Postpaid

Activating a postpaid Boost SIM card is impossible. Boost Mobile doesn’t currently offer postpaid SIM card plans.

3. Contact Boost Customer Support

The carrier provides 4 ways of helping with Boost SIM card activation:

1. Webchat

You can message Boost Customer Service representatives 7 days a week via their Get Help page.

2. Call

You can reach out to Customer Support 7 days a week during business hours using a phone number dedicated to new/pending customers. It’s displayed on the Get Help page mentioned above. This allows you to avoid having to wait in queue with those who are Boost customers already.

3. Help Topics

You can browse their Help Topics e.g. FAQ page while you wait in queue or outside of business hours.

4. Forums

Boost has an active customer base on their forums, called Boost Community.