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How to Activate Circles Life SIM Card

Activate Circles Life SIM Card

Circles Life is a Singaporean MVNO (Mobile Virtual Network Operator) that uses network coverage from other carriers, in this case, one named M1. In 2019, Circles Life also moved into Taiwan, borrowing Chunghwa Telecom’s network and Australia, where it partnered with Optus. All of this means that the carrier operates digitally, with no brick-and-mortar stores. So, after users buy a SIM card, it is delivered to their address or designated store or location. This also makes an Internet connection necessary to learn how to activate Circles Life SIM card. Let’s get into it.

1. Activate Circles Life SIM card in Singapore

The carrier strongly recommends that you use your mobile device’s browser with a working camera. With that acknowledged, here’s how activating a Singaporean Circles Life SIM card works:

  1. Don’t insert the SIM card yet.
  2. Go to the Circle Life SG’s SIM self-activation page.
  3. Enter your 13-digit SIM card serial number (found above the bar code on the full-size SIM card you received) into the upper right empty field.
  4. Enter your NRIC (National Registration Identity Card) or FIN (Foreign Identification Number) number in the text field below and click on Verify.
  5. Select Transfer number or New number. In the latter case, pick one of the offered numbers or refresh the list.
  6. Select your data plan, then double-check your personal information.
  7. Take a good picture of your NRIC or FIN, then a selfie as instructed.
  8. After the upload is verified, enter your card details and apply.
  9. Insert your SIM card and wait for the e-mail and SMS notifications.

2. Activating Circles Life SIM card in Australia

Follow these steps to activate an Australian Circles Life SIM card:

  1. Once again, do not insert the SIM card beforehand.
  2. Visit Circle Life AU’s Activate SIM page.
  3. Log in by selecting your date of birth using the drop-down menu.
  4. Enter your phone number or order ID (both can be read in an e-mail you received from Circles Life). Entering order ID is recommended if you’re transferring your phone number.
  5. Click on the Login button.
  6. Go to the Manage Order page and click on Activate or Initiate button.
  7. Insert your SIM card and wait for the signal to come on.
  8. Clarification. Activation will take up to 4 hours for new phone numbers or any barriers other than Optus. Transferring from an Optus network or Optus’ MVNOs can take up to 48 hours.

3. Circles Life SIM card activation in Taiwan

The instructions for activation of a Taiwanese Circles Life SIM card are very similar:

  1. Head over to the Circle Life TW’s SIM Activation page and click on the Select number button below.
  2. Now select between:
    1. Carry code (upper left option). Enter the phone number you’re keeping, select between postpaid SIM and prepaid SIM plan, and select the mobile network you’re transferring from.
    2. Choose a new number (upper right option). A phone number will be generated for you. Optional. Click on the link below to generate a different one.
  3. Click on the Next page button in the bottom right corner.
  4. Enter your name, address, contact number, and select date of birth using drop-down lists.
  5. Click the Next page button again, double-check everything is in order, and confirm your decision.
  6. Slide the SIM card in and wait for the network signal to appear.

4. Contact Circles Life Customer Support

Circles Life doesn’t have physical locations and has discontinued its call centers due to inefficacy. So, the carrier only offers Customer Service via:

1. Live chat

Circles Life webchat is available through:

  • An icon in the bottom right corner of their websites:
    • Singapore – www.circles.life/sg
    • Australia – www.circles.life/au
    • Taiwan – www.circles.life/tw
  • Dedicated smartphone apps for each country:
    • Singapore – Android/iOS (Circles.Life-Telco & Lifestyle)
    • Taiwan – Android/iOS (Circles.Life 無框行動)
    • Australia – iOS/Android (Circles.Life AU)

2. Social media

Circles Life has separate social media accounts based on country:

  • Taiwan – Instagram and Facebook (@circleslifetaiwan)
  • Singapore – Facebook, Instagram, and Twitter (@CirclesLifeSG)
  • Australia – Facebook (@circleslifeaustralia) and Instagram (@circleslifeau)
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