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How to check balance in Optus SIM card

Check Balance in Optus

Singtel Optus Pty Limited, commonly known as Optus, is an Australian telecommunications service provider. The company was established in 1981 and its headquarters are in New South Wales, Australia. The company is a subsidiary of Singtel which is a Singaporean telecom company. Optus is the second-largest telecom service provider in Australia with more than 10.5 million users as of 2019 making it the strongest competitor of Telstra, the Australian telecommunications giant. Because of such a large customer base, its users need to know how to look up their balance information. Optus provides 3 main ways for its users to check the balance of their SIM card:

  • Through SMS and calling
  • My Optus mobile application
  • Official website of Optus

Check Balance of Prepaid Optus SIM Card via SMS or Calling

Optus users can check their balance offline with the help of calling or sending SMS. Both these options are freely available 24×7 within the Australian territory. Here’s what to do:

SMS

Inspect balance via SMS like this:

  1. Type BAL in your text messaging app and send it to 9999 from your Optus mobile number.
  2. You will receive an SMS with all your balance details.
  3. Text MENU and send it to 9999 to open the SMS menu.

Call

Inspecting balance via calling works like this:

  1. Dial 555 from your Optus number.
  2. Select option 1 and the IVR machine will tell you the balance details. You can also dial 1509.
  3. Call 1300 555 002 to reach carrier’s Customer Care line using your Optus number.

Checking Postpaid Balance through Calling or SMS

The easiest and the most convenient way to check your postpaid due bill amount, data usage, and its due date is through SMS. The instructions to use this service on an Optus postpaid SIM are below:

  1. Text MENU and send it to 9999.
  2. Reply with option number 2 which is for Account Balance.
  3. After that, you will receive an SMS containing information of your current account balance and the due date of the bill.
  4. Dial 133937 to call customer care service from your Optus number.

Examine Prepaid Balance using My Optus Mobile Application

You can download My Optus app either from Google Play Store (for Android devices) or from Apple App Store (for Apple devices). It is an online method to check your phone balance and its validity if you have a smartphone or tablet. Here is how to do it:

  1. Download and install My Optus app.
  2. Open the app and log in using your Optus email ID or user ID. 
  3. Tap the Service button.
  4. Next, the dashboard will appear showing your prepaid balance, credit balance and its expiration date.

Look up Postpaid Balance via My Optus Mobile Application

You can view your outstanding Optus postpaid bill using the following steps:

  1. Download, install, and open the My Optus app.
  2. Log in by clicking the icon in the top-left corner.
  3. Note. To view your bill in My Optus app, you need to log into the app with your My Account email ID and password.
  4. Select the account you wish to see the bill of.
  5. Click on the Billing button.
  6. Next, click the View Bill option.
  7. After that, you will see the bill, and you can even download it in the PDF format. You can see the last 3 bills in this section.

If you have registered a new account using the My Optus app, you will need to wait for some time. This is because the bills and billing history may take up to 48 hours to appear.

Checking Prepaid Balance Via Official Website of Optus

The users who don’t want to download and keep the app can exercise this online option. You can check your prepaid voice, text, and data balance through My Account, which is the official website of Optus. Here are the steps to follow:

  1. Log in to My Account using your user ID/email ID.
  2. Note. If you don’t have an Optus account, you must create a new one by clicking or tapping on Register Now to sign up before following on-screen instructions.
  3. Next, you need to select your prepaid mobile number.
  4. After that, a dashboard will open up.
  5. You can see your phone balance, credit used, and the validity remaining.

Check Postpaid Balance using Optus Official Website

If you want to see and download the bills in PDF format online without downloading the My Optus app, follow the instructions given below:

  1. Sign in to My Account first.
  2. Select the account you want to see the bill for.
  3. Select the Bills & Payments option.
  4. You can now view and download your bills, even those that are up to 7 years old.

Wrapping up

Checking balance information is an easy process in Optus. It is to be noted that if you want the complete PDF version of your bill, you will need to download My Optus app or use My Account dashboard on the Optus website. Each user can choose the method that suits their needs and convenience. If you are viewing the bills in PDF format, you must have an appropriate desktop software or mobile application. Some examples are Adobe Acrobat Reader, SumatraPDF, and Google PDF Reader.

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