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How to check balance in Smart SIM card

Check Balance in Smart SIM

Smart Communications, Inc., better known as Smart, is a wholly-owned wireless carrier and digital services subsidiary company of PLDT. PLDT is the largest telecommunications service provider in the Philippines and, as of 2020, has over 73 million mobile customers across its three different brands: Smart, TNT, and Sun. The company was founded in the year 1991, headquartered in Manila, Philippines, and only operates in the country. With such an enormous customer base and a wide area of operations, Smart SIM card users are certainly interested in knowing how to check their balance.

There are several ways to learn your account balance information as a Smart subscriber, and they are:

  1. Using USSD code
  2. Sending an SMS
  3. Calling 1515 or *888
  4. Opening the Smart Menu
  5. Logging into My Smart website
  6. Using My Smart mobile app

Check Smart SIM Card Balance Via USSD code

USSD codes are oftentimes referred to as short codes or star codes because they’re brief and easy to remember. Every mobile operator has a unique set of USSD codes. It is an offline method of checking balance as it doesn’t require any internet connection or a smartphone.  Here is how to use it:

  1. Dial *123# and press the call button.
  2. After that, you will immediately receive a pop-up message showing your prepaid balance.
  3. Press 4 and hit the Send button to reply to the same pop-up message.
  4. Next, you will see your load balance and its expiry along with other promo balances (of voice, text and data) if you are subscribed to any.
  5. After that, you will also receive a text message having the whole summary of your Smart balance.

This method is free of cost, and you can use it from anywhere and anytime, even with no funds on your account’s main balance.

Checking Balance Through SMS

This is another offline method of checking the balance of your Smart SIM card. This method is especially beneficial when you want to track records of your usage, as SMS can be kept in the Inbox for a long time. Follow these simple steps to get your balance information:

  1. Type BAL in your text messaging app.
  2. Send the message to 214.
  3. You will receive a text message in a few seconds containing information about your main balance, promo balances (if any) and their validity along with your data balance.

This service is also completely free and you can use it even with zero balance in your account.

Inspecting Current Balance By Calling 1515

This is yet another technique that doesn’t require an Internet connection or a smart device. However, it isn’t used as frequently because it charges 1 PHP (Philippines Peso). 1 Peso isn’t a big amount, but it adds up if you use it regularly. That’s why users only opt for it when other methods are not working. To use this method, just call 1515, and you will instantly receive an SMS containing all your balance-related information. This is not a customer helpline number, so you don’t need to speak to anyone on call.

Do a Balance Check Through My Smart Menu

Smart SIM Toolkit is referred to as My Smart Menu. It is a fast and simple way to access Smart prepaid services. This free service helps you to check your prepaid balance, get promos subscriptions, contact customer representatives, etc. Here are the steps on how to check your balance using My Smart Menu:

  1. First, tap on My Account.
  2. Now you will see several options.
  3. Choose the corresponding number for Balance/Services and press the Send button.
  4. After that, select the Check Balance option and your balance will appear on your screen.
  5. After a few seconds, you will receive an SMS with a summary of your main balance and promo balance (if any).

Check Balance of Smart SIM Card By Calling *888

For Smart prepaid customers, *888 is a free helpline number. You can talk to the Smart customer care representative about your concerns and queries on this number 24×7. Remember to call it only from a Smart mobile number, yours or someone else’s, because it won’t work otherwise. The easy steps to take are as follows:

  1. Dial *888 and hit the call button.
  2. Follow the voice instructions given by the IVR machine.
  3. An automated voice message will tell you your current Smart balance.

This method lets you learn only your main balance, and no other information like its expiration date, promo balance (text, voice, and internet data), promo validity, etc. That’s why, for other relevant information, you will need to use other methods.

Look up Balance Through My Smart Web Portal

Finally, we’ve arrived at an online method of looking up your Smart balance. To clarify, this requires an internet connection. You can also manage multiple Smart accounts through this. Here is how to do this:

  1. Visit the My Smart page either by logging in on their website or the Google search bar.
  2. Log in to your account either through your mobile number or email address along with your password. 
  3. My Smart homepage (Dashboard) will appear. You can now see the main balance for the account you’ve selected.

You’ll also see the data account balance, active promo balances., reload or top-up your prepaid SIM, check active promotions, pay your due bills, and much more.

Install My Smart Mobile App to Examine Balance

It is the most time-saving way of examining your Smart balance. This method requires you to have internet data balance and a smartphone or tablet. Follow the steps given below to check your balance:

  1. Download the app from Play Store (for Android devices) or iTunes (for Apple devices).
  2. Log in to your account using your Smart mobile number.
  3. Tip. If you are a first time user, you will need to register i.e., sign up yourself first.
  4. After logging in, you will see a dashboard containing all your balance-related information and its validity.

It is more convenient to use My Smart app than My Smart website. After all, you don’t need to re-enter login info every time you want to check your balance. Once you’re logged in, you can just open the app at any time.

Inspecting Postpaid Due Bill Amount

For postpaid subscribers, there are various ways to check your postpaid due bill, and they are:

  • Text BILL to 211. You will receive back an SMS containing your due bill amount and due date.
  • Use My Smart app the same way you do for your prepaid balance. Furthermore, you can check your current and previous bills and pay your due bill amount from the app.
  • Log in to My Smart account on the official website to view and pay bill amount.

Wrap up

All the methods mentioned above are user-friendly and hassle-free. Users can choose the method they want to as per their requirement and convenience. Every method takes a few seconds to a minute or two.