Dialog Axiata PLC, commonly referred to as Dialog, is Sri Lanka’s largest mobile network service provider, serving more than 17 million subscribers across the country. If you are based in Sri Lanka, chances are, you may be a Dialog subscriber as the company captures more than 57% of the market share. As their customer, you may be facing difficulty in remembering your Dialog SIM number, especially if you have newly purchased the SIM card or have multiple.
Not many people can remember their phone number easily, and that’s why it gets difficult for them to give it to others, especially at a moment’s notice. Luckily, there are several easy ways to learn your Dialog SIM phone number, irrespective of location and even without Internet access. In this article, we will discuss these methods one by one. Let’s start.
1. Utilizing the USSD Code to Check Number for Dialog SIM
USSD stands for Unstructured Supplementary Service Data. USSD represents unique codes every mobile network service provider allots. They allow Dialog users quick and straightforward access to their account information such as balance inquiry, data usage, expiry date, plans and offers, and more. Likewise, you can also find out what your SIM/phone number is via the USSD codes. More specifically, for Dialog SIM users, the code is #132#. Here’s how it works:
- After you dial this code from your SIM card, you will receive a flash message giving several options.
- Reply with 2 as this belongs to the option My Number.
- You will see your Dialog number on your screen. Note down the number or take a screenshot of the flash message.
2. Check the Number on the Dialog SIM Card Packet
If you have a hard time remembering your SIM number, it is recommended to keep your Dialog SIM card packet safe and with you. Nearly all SIM card providers have the phone number printed on the package they send. If you use multiple SIM cards from different service providers, this method is most suitable. We strongly advise keeping the packet somewhere it won’t be prone to scratches or smudges. That’s because, over time, the SIM number might fade away.
3. Make a Call from Dialog Phone Number
This method only works when there is sufficient credit on your Dialog main balance to make a local call. If there is someone nearby who has a cell phone, call their number. Then, tell them to jot the number down when the call is ringing or from the call logs. The person you call could be anybody, as long as their device supports phone calls. This approach is simple, but make sure your phone and the call receiver have sufficient signal strength.
4. Using the My Dialog App to Perform SIM Number Check
For all smartphone users who dislike USSD codes, this technique is the quickest and simplest. My Dialog is the official app launched by the company to provide its subscribers with a user-friendly interface to access their account information conveniently. If you frequently use the My Dialog app and always stay logged in, it only takes a second to discover your Dialog number. Launch the app, and you will see your Dialog number on the top of the home screen.
However, this procedure doesn’t work if you don’t have the app, and you download it afresh. That’s because it requires you to insert your Dialog SIM mobile number to log in, and you can’t because you have forgotten or lost it already. Further, this is an online method, so it will function only when you are connected to the internet.
5. Seek Help From People You Gave Dialog Number
If you use your Dialog SIM regularly, chances are, many people you’ve met might have your number saved in their contact list. Thus, when you’re running out of options, you can ask them all for help. Even if they haven’t added your number, they can check their call logs or the messaging app. You may find your number in those places if you can remember the time you interacted. Unsurprisingly, this method will fail if you haven’t shared your number with anyone. For new SIM users, this won’t work either.
6. Get Assistance From Dialog Customer Care
Taking help from a customer support representative is your last resort when you are unable to figure out your number in any way. This process could be either online or offline. If you want to contact the Dialog customer care service online, give a call to 678 or 0777678678, both are toll-free. When you dial one of these, your number displays on the representative’s mobile/computer screen. Therefore, you can ask them to tell you your Dialog SIM number. For verification purposes, they may ask for your name and ID details before telling you the number. Therefore, make sure to keep any form of identification by your side.
If you want to contact the customer service team offline, visit a nearby Dialog outlet and bring your ID and the SIM card Dialog provided. The outlet clerk will help you to discover your SIM number using the company’s database. This method may be inadequate if you’re far away from Dialog stores. If so, the steps above are superior to making a long commute to the outlet.
Inspect Dialog Number on iPhone (Bonus)
Methods mentioned in this article are the most commonly used ones. That isn’t to say there aren’t other avenues to explore for finding your Dialog SIM number. For instance, iPhone users can find their number if they insert the Dialog SIM card into the phone, and then:
- Go to the Settings menu.
- Scroll down a bit and tap on Phone.
- Check their phone number under the My Number option. Like in other cases, it’s strongly suggested you write it down or take a screenshot to ensure quick and easy access in the future.