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How to Activate Digi SIM Card

Activate Digi SIM Card

Digi is the top mobile service provider in Malaysia alongside Hotlink (Maxis). The two and keep overtaking each other quarter by quarter, and remain neck-to-neck. However, Digi’s plans have greater value-for-money and its mobile data remain cheap when compared to the rest of Southeast Asia. That’s why many prefer to buy local SIM cards instead of roaming. Also, Digi’s 4G Plus Traveller SIM, for non-Malaysians only, doesn’t get disabled if you top-up mobile data past the expiration date. Did that motivate you to learn how to activate Digi SIM card? If so, let’s start.

1. Activate postpaid Digi SIM card

Here’s how activating a Digi postpaid SIM card works:

1. First-time Digi SIM postpaid card users

There’s no activation process for a new postpaid Digi SIM card. Insert the SIM card and you’ll get a network signal shortly, enabling network functionality.

2. Porting from another carrier to Digi

If you ported from another carrier and got a new Digi SIM card, here’s what to do:

  1. Keep the old SIM card inside your device until you receive a network switching SMS confirmation.
  2. Reply with the code specified in the SMS.
  3. After you lose signal, do a SIM card swap for a Digi SIM card.
  4. You should get a Digi network quickly. If it doesn’t appear, use method 3 for further assistance.

3. Upgrading an old Digi SIM card for a new one

You’ll have to use method 3 below. Luckily, your old SIM card will work until the new one is activated.

4. Postpaid Digi Abadi SIM card activation

Digi Abadi is a special SIM card. It is only available for customers between the ages of 30 and 55, comes with life insurance, and is limited to 10,000 users. With that said, here’s how to activate Digi Abadi postpaid SIM card:

  1. Insert the Digi Abadi SIM card and call any phone number.
  2. You’ll get an on-screen prompt, asking you to set the preferred language.
  3. Do the first reload (top-up) by dialing *128# (cost: RM28) and the SIM card is activated.
  4. You’ll get an e-mail and an SMS the next day, instructing you to complete Insurance Activation Online.

2. Activate prepaid Digi SIM card

The following are 3 ways of Digi prepaid SIM card activation:

1. Activating a new Digi prepaid SIM card

A Digi prepaid SIM card will be activated within 1 hour of delivery, wherever it was handed over. If you are in a hurry, you can finish activation of Digi prepaid SIM like this:

  1. Visit their Prepaid SIM Activate page.
  2. Enter the following:
    1. NRIC. This is the Identification Number you provided when buying the card.
    2. Order ID. Check confirmation e-mail/SMS, a Delivery Order Consignment (paper document), or sign in to MyDigi on the website, then go to Orders.
    3. SIM Serial Number. 20-digit number printed the SIM card package you received.
  3. Solve the reCAPTCHA challenge and click on Activate.

2. Porting from another mobile service provider to Digi

The process is identical to the one for a postpaid SIM card.

3. Prepaid Digi Abadi SIM card activation

You don’t have to call or recharge the card, only do it manually or wait for automatic activation. However, you’ll still receive an identical SMS as in step 3 for the Digi Abadi postpaid SIM.

3. Contact Digi Customer Service

Here are a few ways to reach out to Digi Customer Support:

  • Dial 016 221 1800.
  • Talk to Digi’s Will the Chatbot online.
  • Install the MyDigi app, and go to Menu > Support > Chat > Start chatting.
  • Ask for help from a Community Manager on their Community (forum) page.
  • Visit any of the Digi Stores. You can also check locations of 24/7 Self-Service Kiosks and Drive-Thru, and schedule a Door-to-Door Delivery visit.